Frequently Asked Questions

Everything you need to know about shopping with The Monroe Institute.

What is your standard shipping timeframe?

We offer standard shipping across the domestic US within 5-7 business days. Express shipping options are available at checkout for those who need their fashion pieces sooner.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend measuring a similar item you own to ensure the perfect fit before placing your order.

What is your return and exchange policy?

We accept returns and exchanges on unworn items with original tags attached within 30 days of delivery. Please visit our Returns Portal to start your request.

Are your materials sustainably sourced?

The Monroe Institute is committed to ethical fashion. We prioritize high-quality, durable fabrics and work with manufacturers who adhere to fair labor practices and environmental standards.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through specialized financing partners at checkout.